How it works

You can reach the booking stage in two ways: choose a programme online or speak to a consultant, who prepares a quote around the traveller’s age, goals, dates, destination and budget.

If you know what you want, one option may be enough. If you are still comparing, we can explore several schools and formats before you decide.

Your booking begins when:

• you pay €250 or £250 online; or
• you select “Book” on a consultant’s quote and follow its payment schedule, normally beginning with a 30% deposit.

Nothing is final until the programme, price and conditions are confirmed in writing. Flights are included with Junior group departures. For other programmes, you can book them yourself or, once you have booked, ask us to arrange them.

You can access the portal as soon as your booking is confirmed, and pay directly from it through Flywire. It brings together your stay, payments, outstanding tasks and useful contacts.

Depending on the programme, the portal may ask for:

• the enrolment form and student profile;
• health information, allergies and dietary needs;
• identity documents;
• parental consent;
• flight tickets if booked independently;
• forms or tests required by the school.

An adult managing a booking for several students sees every trip through the main account; each student also has an individual profile. The account remains active after the journey, so returning customers can find their information and book again.

Uploaded documents are normally reviewed within around 24 hours.

The school uses a placement test to put each student in the most suitable class. It may take place online before travel or on the first day; some schools also include a short speaking assessment.

Classes are formed mainly by language ability, rather than nationality. We look for schools with an international environment because speaking with students from other countries is a vital part of using the language in real life.

If the level does not feel right after the first lessons, speak to the teacher. The school will review the student’s work and, where appropriate, arrange a change, normally without an extra fee.

Submit forms and documents at least seven days before departure, or by the specific deadline in your portal. The earlier we receive them, the more time there is to resolve any issue.

For short stays, pre-departure documents normally arrive around one week before travel and contain what is relevant to your programme: accommodation details, addresses, arrival times, useful contacts and first-day instructions. For a school year abroad, the host-family match normally comes 4–8 weeks before departure.

If the flight is not included and you book it yourself, check the arrival window with us before buying it, then send us the ticket. For a minor travelling alone, once you have booked, we can arrange the ticket and Unaccompanied Minor service; the airline’s own rules remain definitive.

For individual Junior trips, a parent or guardian accompanies the minor to the departure airport. On group departures, students meet the group leader at the stated airport; assisted travel from home to that airport is not included.

On Junior programmes, the student is met on arrival by school staff or the transfer provider. Identity is checked and the transfer to the accommodation is included.

The student will normally contact their family after arrival. If there is a delay, cancellation or missing bag, they follow the pre-departure instructions and notify the contacts shown in the portal.

For adults, a transfer may be included, optional or not provided; the quote shows the selected arrangement. Independent arrivals receive the address and check-in instructions.

On a minor’s return journey, school staff or the transfer provider manage identity checks and the handover, according to the travel arrangement booked.

Timetables, lesson numbers, activities and excursions depend on the programme. The trip page gives the overall picture and the school supplies the final schedule.

On Junior programmes, tuition, stated meals, activities and accommodation form part of a supervised experience. Group departures include a trained leader selected by EduLeap or the partner school; the person on the flight may be different from the leader on site.

Adults travel independently but can ask the school and EduLeap for help. Support is available in the customer’s language; outside office hours, emergencies use the contacts in the portal.

Raise any concern about the class, accommodation or wellbeing straight away. It is much easier to help while the stay is still under way.

At the end of the course, the student receives a certificate recording attendance and the level achieved under the school’s assessment. It is normally issued on paper and can also be requested by email.

For a school year abroad, the school provides the documents included in the programme, such as reports, certificates or a diploma. EduLeap helps the family collect the documents needed for recognition at home, while the final process involves the student’s home school or relevant authority.

The portal remains available after the journey. You can find your trip information and documents and, if you decide to travel again, start a new booking from the same account.