Insurance

When cover is included, you will receive the documents after confirmation and before travel. When it is optional, the price is calculated using the traveller’s age, destination, school, programme and length of stay.

Cancellation cover is optional and costs extra. It may reimburse certain non-recoverable costs if you have to cancel for a reason covered by the policy.

It does not cover every change of plan or decision not to travel. Covered reasons, exclusions, excesses, required evidence and reimbursement limits depend on the policy you choose.

Ask for it before confirming your booking. If you request it later, we will check whether it is still available and when cover would begin.

Read both the policy summary and full wording before you travel. Check in particular:

• medical expenses and emergency assistance;
• pre-existing conditions and any duty to declare them;
• sports, activities or work that may be excluded;
• baggage, electronic devices and valuables;
• excesses, limits and covered countries;
• situations where you must contact the assistance team before paying for treatment;
• deadlines and evidence required for a claim.

If a medical condition, treatment or planned activity could affect your cover, tell us before buying the policy. We can help you find the right information, but only the insurer can confirm cover.

The insurer, rather than EduLeap or the school, decides whether a claim is covered.

If a student becomes unwell, the first step depends on the urgency. Local emergency services are called where there is an immediate risk. In other cases, the school or centre follows its own procedure and uses the contacts in the policy.

A minor is accompanied by a responsible adult. Where possible, the family is contacted before non-urgent treatment. Relevant medical information is shared with the people supporting the student under the programme’s procedures.

Outside office hours, use the emergency numbers in the portal and policy. EduLeap’s public number is not a replacement for local emergency services.

If insurance is included, you will receive the policy after the booking is confirmed and before departure. The documents always remain available in your portal and may also be sent by email.

Keep the following on your phone and, where possible, on paper:

• your policy number;
• assistance and emergency contacts;
• the process for requesting help;
• the cover summary;
• instructions for making a claim.

If cover is optional, you will receive the available information and price before buying it. If you arrange your own policy, check that it meets any school requirements and covers the destination, length and planned activities.